RETURN AND REFUND POLICY

Last updated: September 21, 2020

Thank you for shopping at Lushtic!

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dynamicsoft Experts Limited, UNIT 13 MICHAEL GALVIN BUILDING B.A.S.E. ENTERPRISE CENTRE MULHUDDART, DUBLIN 15 D15R251.
  • Goodsrefer to the items offered for sale on the Service.
  • Ordersmean a request by You to purchase Goods from Us.
  • Servicerefers to the Website.
  • Websiterefers to Lushtic, accessible from lushtic.com
  • Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

    • The Goods were purchased in the last 14 days.
    • The Goods are in the original packaging that you received, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.

The following Goods cannot be returned:

  • The supply of Goods made to your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any order that does not meet the above return conditions in our sole discretion.

Damage and Issues

We recommend to check your order upon arrival and notify us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Returning Goods


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: